Your Privacy Matters

IoGlobe (“we”, “our”, “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and company name when you contact us or register.
• IoT Sensor Data: Data from connected devices such as fire panels, gateways, energy meters, and water flow sensors.
• Device Information: Device model, operating system, unique device identifiers, and IP address.
• Usage Data: How you interact with our app, including features used and time spent.
• Location Data: If you grant permission, we may collect precise location data for facility monitoring purposes.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our IoT monitoring and analytics services.
• Send real-time alerts and notifications related to your infrastructure.
• Respond to your comments, questions, and customer support requests.
• Analyze usage trends to enhance user experience and platform performance.
• Comply with legal obligations and enforce our terms.

3. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share data in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our platform (e.g., cloud hosting, analytics). These parties are bound by confidentiality agreements.
• Legal Compliance: If required by law or to protect the rights, property, or safety of IoGlobe, our users, or others.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmitted between your devices and our servers is encrypted using industry-standard protocols.

5. Your Data Rights (Under Indian DPDP Act 2023)

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal obligations.
• Withdraw Consent: Withdraw your consent at any time, where we rely on consent to process your data.

To exercise these rights, please contact us at ioglobein@gmail.com.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently received personal information from a child, we will delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at: